I have a customer that is trying to throw my DBA team under the bus for their server going nuts. By nuts, I mean all 8 CPUs pegged at 100%, causing the application to crash.
I’m very sympathetic to the customer issues, as this is an eCommerce site and they lose money when its not available…but please…
What my team did: Backup Database ‘Foo’….
Side issue: Their datafile went from 30gb of data in the file to 13 gb. I sat there and refreshed Enterprise Manager and watched it go down, thinking to myself “Good, they are purging some data.” They deny it, and we’ll probably get blamed for this too 😛