fbpx

DallasDBAs.com

Explaining SQL Server in plain english

The Pocket DBA™ is a retainer service designed to give you peace of mind.

 

When you have a SQL Server emergency, we are there for you!

All of the access and paperwork is done early so we can get right to work helping you get back to business.

Pocket DBA™ levels:

Essentials
MONTHLY
$1,500
1 Emergency support
incident per month
(one authorized caller)
1 Server check per week
1 Call-in meeting per month
(non-emergency)
Annual HealthCheck
of 5 servers
1 Business day
response time to email
Learn More
Standard
MONTHLY
$2,500
2 Emergency support
incidents per month
(one authorized caller)
2 Server checks per week
2 Call-in meetings per month
(non-emergency)
Annual HealthCheck
of 10 servers
1 Business day
response time to email
Learn More
Enterprise
MONTHLY
$3,500
3 Emergency support
incidents per month
(2 authorized callers)
5 Server checks per week
4 Call-in meetings per month
(non-emergency)
Semi-annual HealthChecks
of 10 servers
Emails: 4 hour response during business day, 12 hours during off hours and weekends
Learn More

Definitions:

  • Incident – Production server down, or performance severely degraded. Backup failures are not an emergency. Non-Production servers are not an emergency in most situations.
    • Unused Incidents roll over for one month
  • Emails – If you have general questions, email us.  We’re happy to help
  • Server Check – We periodically look for issues such as alerts and job failures…you decide how to handle them
  • Call-in meetings – we can join team meetings, vendor presentations, etc. up to 1 hour each.
  • HealthCheck – script based analysis and recommendations for the server(s) you choose. Does not include remediation
  • Authorized Callers – Emergency communications need to funnel through your proper channels before using the allotted incidents. You get to designate who can use these incidents.

Add-on services:

  • Additional Emergency incidents above plan – Discounted off our list price, 1 hour minimum.
    • Normal price is $250/hr, 2 hour minimum.
  • DBA sick/vacation coverage – Discounted from our normal contract rate.
  • Discounted hourly rates for Upgrades, Migrations and other short-term needs

Currently Supported Platforms:

SQL Server 2008-2019, all Editions

  • On-premises
  • Data-Center
  • Azure VM (Azure SQLDB and Managed Instance support not available currently)
  • AWS VM

Terms:

  • 6 or 12-month, monthly billing cycle, paid monthly in advance.
  • 60-day termination notice required.
  • Can be changed to a higher or lower plan as necessary after initial 3 months.

Sign up now!

Email Kevin or our Sales team to talk about which option is right for your environment and budget.

If you need a more dedicated plan, please visit our Services page for other ways we can help you.